FAQ

SHIPPING

  • We will ship to any location worldwide that www.Fedex.com or www.UPS.com or www.USPS.com delivers.
  • Shipping in the US is free for items in-stock that are already made.
  • Shipping for custom made to order garments will vary.   Check with your favorite carrier to get an estimate of the potential cost when being shipped from our zip code 75034.
  • Rush Orders are possible for an added fee.  However not everyone can handle the patience & stress of a rush order.  So even though they are possible we still prefer to have as much time as you can allow.

    Standard Orders are commonly known to take around 6-9 months for a normal design.  However it is wise to give 10-12 months if you can.  Ordering that far in advance allows plenty time for production and shipping so you can have your garment in hand well before the date.  It also allows for any modifications we might need to make and/or your local alterations, if ever needed.

    In all cases, please allow as much time as possible for production. 

    • TIMING INCENTIVES
      • Allow us 12 Months - Get 10% off
    • STANDARD ORDER
      • Approximately 6-9 months (varies with design)
    • RUSH ORDERS - 
      • Approx. 4 Months - 10% rush fee
      • Approx. 3 Months - 15% rush fee
      • Approx. 2 Months - 20% rush fee
      • Approx. 1 Month - 25% rush fee

    In-Stock - We do not keep a regular inventory as everything we do is made to order. But you can see the few items we do have in-stock ready to ship today by clicking here.

 

RETURNS

  • IN-STOCK - Returns allowed - Restocking Fee will be applied.
    • Item must be in same condition as sent and not worn.
    • Authorization Required.
    • All claims must be made within 24 hours of receipt.
  • MADE TO ORDER - No refunds on custom made to order items - Merchandise Credit Only.
    • If there is an error on our part we will obviously correct the issue.
    • If you are not satisfied with your order we will allow you to re-stock your dress for a merchandise credit towards a revised or different design. (please allow ample time for production)
    • Processing & restocking fees may be applied.
    • All claims must be made within 24 hours of receipt.